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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Nana Amaniampong

Nana Amaniampong

October 23, 2024

5  out of  5
rating by Nana Amaniampong
"Friendly environment and helpful staff made sure I understood everything that was involved and picked a plan that best suited me. Makayla was the employee that greeted me and introduced me to Ed, the agent. I wasn’t pressured and could tell their assistance was genuine. I’m very grateful for their support. Thank you."
We responded:
"Hello Mr. Amaniampong- Thank you so much for your kind words! I am excited to hear that you had a positive experience with our team member Makayla. Our goal is to provide you the best experience and supportive environment when dealing with our agency, therefore we appreciate your feedback. If you have any further questions, please feel free to contact us. Thank you! "
Profile photo of Elba Tenas

Elba Tenas

October 22, 2024

5  out of  5
rating by Elba Tenas
"Son muy profesionales y amigables"
We responded:
"Senora Tenas- muchas gracias por tu comentario! Nos alegra saber que aprecias nuestro servicio. Trabajamos para vosotros como clientes para poder ofrecer el mejor servicio posible y tu reconocimiento significa muchos para nosotros. No dude en contactarnos si tiene alguna pregunta de sus polizas, es un placer de ayudarla! "
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Jnmizfire

October 18, 2024

5  out of  5
rating by Jnmizfire
"Got me a great rate Benlla was very helpful and insightful made the process very easy. great team!!!"
We responded:
"Thank you for the wonderful review! We're thrilled to hear that Benlla was able to assist you and make your experience go smoothly. Our team strives to provide the best experience possible for our customers and your feedback is means a lot to us. Thank you. "
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Black Rose

October 6, 2024

1  out of  5
rating by Black Rose
"They’re fraud people Don’t take any insurance from them I won’t share my experience here because they have my info"
We responded:
"Greetings Black Rose, thank you for taking the time to share your thoughts. We take these matters seriously and would like to address your concerns. However, we are unable to locate your name in our client records, which makes it difficult for us to investigate this matter further. We pride ourselves on providing excellent customer service and maintaining the trust of our clients. We would appreciate if you call us at 7036805500 so we can clarify any questions and work towards a resolution. We value your opinion and committed to addressing any issues promptly. Thank you for bringing this item to our attention and I look forward hearing from you. (Ed Santos). "
Profile photo of Rebekah Lee

Rebekah Lee

September 20, 2024

5  out of  5
rating by Rebekah Lee
"I recently had the pleasure of working with Ed Santos Statefarm, and I couldn't be more impressed with their service! From the moment I reached out for assistance, their team demonstrated a level of professionalism and dedication that is hard to come by these days. What truly stood out was their commitment to customer service. They followed up regularly to ensure I was satisfied and addressed any lingering concerns promptly. Even though I didn’t get my answer, they still followed up!! It’s rare to find an agency that genuinely cares about its clients, but Ed Santos Statefarm goes above and beyond. If you're looking for an insurance agency that combines expertise with excellent customer care, look no further than Ed Santos Statefarm. I wholeheartedly recommend them to anyone seeking reliable and trustworthy insurance solutions!"
We responded:
"Ms.Lee, we can't thank you enough for your feedback, we are glad to hear that agents like us still do exist. We appreciate your support as well as your business. Let me know if you have any other questions and will be glad to assist. "
Profile photo of Rufino cruz

Rufino cruz

September 10, 2024

5  out of  5
rating by Rufino cruz
"Ed Santos and company are the best. They deliver what they promise. I was very pleased with the whole process and would highly recommend them."
We responded:
"Thank you Mr. Cruz for your kind words! Appreciate it you."
Profile photo of James Lee

James Lee

July 9, 2024

5  out of  5
rating by James Lee
"This agency really gave me the best value AND coverage for my daughter who is a new driver. We shopped around to other agencies but none were able or willing to match what this agency offered. Because of that, we also signed up for life and home insurance with him. Thanks Mr. Santos for looking out for me and my family."
We responded:
"Thank you Mr. Lee, we appreciate your business and we look forward working together with you. I'm glad you have the most important insurance with us, life insurance! "
Profile photo of Maricel Gutiérrez

Maricel Gutiérrez

February 8, 2024

5  out of  5
rating by Maricel Gutiérrez
"I have been with this broker’s office for decades, and have always received top of the line service and reasonable quotes. I like dealing with a local office instead of a random and unknown representative. Thank you Chyhita for your prompt and thorough review of my needs and recent quotes."
We responded:
"Ms. Gutierrez, thank you so much for your kind review. We are one phone call away if you have any questions regarding your insurance needs. Thank you again. "
Profile photo of Erendira Flores

Erendira Flores

January 26, 2024

5  out of  5
rating by Erendira Flores
"I am happy that this section where people can have a guide and be guided by means of sincere comments exists. In my experience with Ed Santos State Farm, I can say that they are very friendly, kind and efficient. I like that they speak spanish, and us “latinos” can have limitless information. Thank you Chy, Scarlet, and Sr Santos. Me alegra tener este medio donde las personas podemos tener una guía y guiarnos por medio de comentarios sinceros. En mi experiencia con aseguranza Ed Santos SF, puedo decir que son muy serviciales, amables y eficientes, me encanta que hablan español y los latinos podemos tener información sin límite. Gracias Chy, Scarlet y Sr Santos."
We responded:
"Que buen cliente que son ustedes! It's a pleasure 🙏 to work with your family. "
Profile photo of Liz G3

Liz G3

January 24, 2024

5  out of  5
rating by Liz G3
"Mr. Ed Santos is great to work with! He's very knowledgeable and does an excellent job at explaining your coverage options and creating a policy that will best fit your needs. Mr. Ed Santos is honest and informative and does not try to upsell you or pressure you to decide like many other agents do. Also, I can always count on Skarlett, able to handle anything I throw at her with such ease and care. Skarlett, you are AWESOME!!!! When I needed proof to give the bank that one of the cars had insurance, to be honest, I didn't know what it was like because I was never involved in the insurance process, but my husband was so busy he couldn't call. So I decided to call, and Skarlett took care of me, and without explaining much, she knew what I was talking about, and after a few minutes, she told me that she had already sent it to my husband’s email. I was impressed on how quickly she was able to provide a resolution. I am so grateful, knowing that they are honest people and that they will be there to help us. Thank you, Ed Santos, for your professionalism and honesty and for the excellent service team you have!! 100% recommended. Algo importante para mí es que hablan Español!!!"
We responded:
"Hi Liz- That's awesome to hear! It's an honor that you're family is doing business with the Ed Santos State Farm agency. Thank you for your kind words. "
Profile photo of Santiago Guerrero - Coach

Santiago Guerrero - Coach

January 23, 2024

1  out of  5
rating by Santiago Guerrero - Coach
"Esta agencia no hace un buen trabajo. Inicialmente me ofrecieron un precio, tome la poliza a raiz de ese precio. A las 2 semanas me llamaraon del departamento de underwriting y mi poliza subio mas de $100 dolares. Cancele la poliza y de igual manera, a la semana me cobraron. Me dijeron que me iban a devolver el dinero en 15 dias habiles. Ya paso 1 mes y no me han regresado el dinero. Hoy hable con ellos y me dijeron que enviaron el cheque a la direccion equivocada. Que lo enviaran nuevamente y que tengo que esperar nuevamente otros 15 dias habiles.....muy mal servicio. Ahora estoy con Progressive pagando el 30% menos"
We responded:
"Mr. Guerrero we apologize for the inconvenience and the experience that you had to go through with our agency. We strive for the best service and we felt that we disappointed you. Please accept our apologies and we are thankful for letting us know in order for us to rectified and solve the issue. As per your conversation yesterday with our Team Members, your request it's being taken care off, again we thank you for your patience and your cooperation. We wish you nothing but the best. If you have additional requests and or questions please do call me directly. 7036805500. Ed Santos. We appreciate your feedback! "
Profile photo of Kimberly Hale

Kimberly Hale

January 18, 2024

5  out of  5
rating by Kimberly Hale
"I have Home, Auto, & Business insurance with Ed santos @ State Farm. I work with Chyhita who is wonderful. Any questions or additional changes have been done quickly and professionally. I cannot brag enough about my experience."
We responded:
"Ms. Hale- you are too kind, I can agree with you! She's amazing. Thank you so much for your feedback we really appreciate it as small business owner. Thank you. "
Profile photo of Olga Marquez

Olga Marquez

December 19, 2023

5  out of  5
rating by Olga Marquez
"Visite este lugar para tomar mi seguro. Y Edward Santos me dio solución rápido. Lo recomiendo al 100%. Una persona con don de servicio hacia la comunidad."
We responded:
"Thank you so much. "
Profile photo of Ann Granger

Ann Granger

October 5, 2023

5  out of  5
rating by Ann Granger
"Ed and his team, especially Chyhita, made the entire process of getting a homeowner's and auto policy so incredibly easy!! Chyhita was responsive and knowledgeable. Call Ed Santos State Farm for your insurance needs!!!"
We responded:
"Hi Mrs. Granger, thank you for choosing & doing business with our agency, I'm glad to hear it was an easy transition, so kind of you to provide us a positive feedback and thanks for vouching for us, welcome aboard and please do not hesitate to contact me directly. Thank you for putting your trust with your insurance protection needs with the Ed Santos State Farm agency!"
Profile photo of Melvin Requeno

Melvin Requeno

September 17, 2023

5  out of  5
rating by Melvin Requeno
"Thank you for your great service."
We responded:
"Thank you Mr. Requeno for your business. "
Profile photo of Joshua Collins

Joshua Collins

September 1, 2023

5  out of  5
rating by Joshua Collins
"I was looking for extra life insurance to go along with my employer provided. the team was very helpful would recommend to anyone"
We responded:
"Hi Mr. Collins- we are pleased to have you aboard, thank you for choosing our agency in attaining the most important insurance that you can have, life insurance. You're great to a good start! "
Profile photo of Aura Sorto

Aura Sorto

September 1, 2023

5  out of  5
rating by Aura Sorto
"Great service. I felt like a valued customer."
We responded:
"Hello Ms. Sorto, thank you so much for the compliment & I'm glad you feel that way, we appreciate your business and we continue to value you as one of our client with State Farm. Thank you. "
Profile photo of Mita Kapaldo

Mita Kapaldo

August 31, 2023

5  out of  5
rating by Mita Kapaldo
"Ed Santos is a true professional. He and his team are pleasant, kind, courteous, helpful, and trustworthy. They are proficient at their job and they provide the best customer service to all their clients and prospective clients, they genuinely care. I would recommend them to anyone who is looking to protect their future, their family, home, and even their cars."
We responded:
"Mrs. Kaplado- thank you for your kindness, we truly are blessed to have clients like yourself. Please do keep in mind that we are here to answer any of your questions. Thank you. "
Profile photo of Rita Glover

Rita Glover

August 8, 2023

5  out of  5
rating by Rita Glover
"As always I'm a very satisfied customer when it comes the services you provide. Your compassion, hard work, and dedication never goes unnoticed you guys rock!"
We responded:
"Hello Ms. Glover- We thank you very much for your time to rate our insurance agency. We value you as a client and we appreciate your business. Please let me know if you have additional questions. Thank you."
Profile photo of Rita Glover

Rita Glover

August 8, 2023

5  out of  5
rating by Rita Glover
"As always I'm a very satisfied customer when it comes the services you provide. Your compassion, hard work, and dedication never goes unnoticed you guys rock!"
We responded:
"Hello Ms. Glover- We thank you very much for your time to rate our insurance agency. We value you as a client and we appreciate your business. Please let me know if you have additional questions. Thank you."
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Wilbert N King

May 25, 2023

5  out of  5
rating by Wilbert N King
"Chyhita and Sonika were very easy to work with and provided me with exactly what I wanted. I will not hesitate to recommend this agency or to do future work with them. Wilbert. King."
We responded:
"Mr. King thank you so much for kind words, couldn't agree more. Thank you. "
Profile photo of Angelita Gonzalez

Angelita Gonzalez

May 24, 2023

5  out of  5
rating by Angelita Gonzalez
"Excelente customer service from Chy. She was soo prompt and kind, and she saved us $100 dollars from our current auto insurance with more benefits!"
We responded:
"Hi Mrs. Gonzalez- I'm glad things are working out. Thank you for putting your trust with our agency, please know that we are one phone call away to answer any of your question, looking forward to be your agent for more years to come. "
Profile photo of Raquel Perez

Raquel Perez

May 9, 2023

5  out of  5
rating by Raquel Perez
"I was having issues with my Auto Loan Insurance and I since I work really closed to Mr. Santos location in Mapledale , I asked him About their Insurance Policy and they contact my husband right away with the details and we like the quote they presented to us so We decided to move forward and save some Money . Love 💕 their service and professionalism . Thanks Mr. Santos ."
We responded:
"Hi Mrs. Perez- the pleasure is ours. I am glad that you are part of our clientele, and we appreciate you choosing our agency, my Team and I looking forward in servicing your accounts, thank you for your business. "
Profile photo of Angie Montes

Angie Montes

May 8, 2023

5  out of  5
rating by Angie Montes
"Great business with awesome reputation! 100% recommend this Agency. I am so grateful for the service that they have provided me Mr. Santos and Scarlet has been awesome I greatly appreciate them."
We responded:
"Hi Ms. Montes- we appreciate your confirmation. We are glad to assist you when you need us. Please do not hesitate to call anytime. Thank you. "
Profile photo of Isabella Paniagua

Isabella Paniagua

April 26, 2023

5  out of  5
rating by Isabella Paniagua
"I was looking for life insurance for my husband and I called few companies but none of them returned my calls or emails and the receptionist was in bad mood they were so rude when I wanted to speak to an agent to get more information until I Google something near my house to go in person and I found Mr Santos on my list and his office it’s like 5 minutes away from my house. I decided to call before and that was the day everything change for Us he provided great services he is bilingual English/Spanish he went above and beyond to help me and my husband and offered me great quotes and great service I didn’t need to come to see him everything was done by phone and emails :) great communication and we ended up getting our life insurance and our automobiles covered as well. Staff Very professional thank you MR Ed Santos :) ⭐️⭐️⭐️⭐️⭐️"
We responded:
"Mrs. Paniagua- the pleasure is on behalf of our agency! As a client, you are the most important asset to the company. I am glad to make you feel at ease; we are here to cover any needs and answer your questions. We are so happy that you called our office, looking forward meeting you folks in person soon and the entire family. Thank you again for selecting the Ed Santos State Farm agency. "