State Farm® Insurance Agent Ed Santos
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Nana Amaniampong
October 23, 2024
"Friendly environment and helpful staff made sure I understood everything that was involved and picked a plan that best suited me. Makayla was the employee that greeted me and introduced me to Ed, the agent. I wasn’t pressured and could tell their assistance was genuine. I’m very grateful for their support. Thank you."
"Hello Mr. Amaniampong- Thank you so much for your kind words! I am excited to hear that you had a positive experience with our team member Makayla. Our goal is to provide you the best experience and supportive environment when dealing with our agency, therefore we appreciate your feedback. If you have any further questions, please feel free to contact us. Thank you! "
Elba Tenas
October 22, 2024
"Son muy profesionales y amigables"
"Senora Tenas- muchas gracias por tu comentario! Nos alegra saber que aprecias nuestro servicio. Trabajamos para vosotros como clientes para poder ofrecer el mejor servicio posible y tu reconocimiento significa muchos para nosotros. No dude en contactarnos si tiene alguna pregunta de sus polizas, es un placer de ayudarla! "
Jnmizfire
October 18, 2024
"Got me a great rate Benlla was very helpful and insightful made the process very easy. great team!!!"
"Thank you for the wonderful review! We're thrilled to hear that Benlla was able to assist you and make your experience go smoothly. Our team strives to provide the best experience possible for our customers and your feedback is means a lot to us. Thank you. "
Black Rose
October 6, 2024
"They’re fraud people Don’t take any insurance from them I won’t share my experience here because they have my info"
"Greetings Black Rose, thank you for taking the time to share your thoughts. We take these matters seriously and would like to address your concerns. However, we are unable to locate your name in our client records, which makes it difficult for us to investigate this matter further. We pride ourselves on providing excellent customer service and maintaining the trust of our clients. We would appreciate if you call us at 7036805500 so we can clarify any questions and work towards a resolution. We value your opinion and committed to addressing any issues promptly. Thank you for bringing this item to our attention and I look forward hearing from you. (Ed Santos). "
Rebekah Lee
September 20, 2024
"I recently had the pleasure of working with Ed Santos Statefarm, and I couldn't be more impressed with their service! From the moment I reached out for assistance, their team demonstrated a level of professionalism and dedication that is hard to come by these days. What truly stood out was their commitment to customer service. They followed up regularly to ensure I was satisfied and addressed any lingering concerns promptly. Even though I didn’t get my answer, they still followed up!! It’s rare to find an agency that genuinely cares about its clients, but Ed Santos Statefarm goes above and beyond. If you're looking for an insurance agency that combines expertise with excellent customer care, look no further than Ed Santos Statefarm. I wholeheartedly recommend them to anyone seeking reliable and trustworthy insurance solutions!"
"Ms.Lee, we can't thank you enough for your feedback, we are glad to hear that agents like us still do exist. We appreciate your support as well as your business. Let me know if you have any other questions and will be glad to assist. "
Rufino cruz
September 10, 2024
"Ed Santos and company are the best. They deliver what they promise. I was very pleased with the whole process and would highly recommend them."
"Thank you Mr. Cruz for your kind words! Appreciate it you."
James Lee
July 9, 2024
"This agency really gave me the best value AND coverage for my daughter who is a new driver. We shopped around to other agencies but none were able or willing to match what this agency offered. Because of that, we also signed up for life and home insurance with him. Thanks Mr. Santos for looking out for me and my family."
"Thank you Mr. Lee, we appreciate your business and we look forward working together with you. I'm glad you have the most important insurance with us, life insurance! "
Maricel Gutiérrez
February 8, 2024
"I have been with this broker’s office for decades, and have always received top of the line service and reasonable quotes. I like dealing with a local office instead of a random and unknown representative. Thank you Chyhita for your prompt and thorough review of my needs and recent quotes."
"Ms. Gutierrez, thank you so much for your kind review. We are one phone call away if you have any questions regarding your insurance needs. Thank you again. "
Erendira Flores
January 26, 2024
"I am happy that this section where people can have a guide and be guided by means of sincere comments exists. In my experience with Ed Santos State Farm, I can say that they are very friendly, kind and efficient. I like that they speak spanish, and us “latinos” can have limitless information. Thank you Chy, Scarlet, and Sr Santos. Me alegra tener este medio donde las personas podemos tener una guía y guiarnos por medio de comentarios sinceros. En mi experiencia con aseguranza Ed Santos SF, puedo decir que son muy serviciales, amables y eficientes, me encanta que hablan español y los latinos podemos tener información sin límite. Gracias Chy, Scarlet y Sr Santos."
"Que buen cliente que son ustedes! It's a pleasure 🙏 to work with your family. "
Liz G3
January 24, 2024
"Mr. Ed Santos is great to work with! He's very knowledgeable and does an excellent job at explaining your coverage options and creating a policy that will best fit your needs. Mr. Ed Santos is honest and informative and does not try to upsell you or pressure you to decide like many other agents do. Also, I can always count on Skarlett, able to handle anything I throw at her with such ease and care. Skarlett, you are AWESOME!!!! When I needed proof to give the bank that one of the cars had insurance, to be honest, I didn't know what it was like because I was never involved in the insurance process, but my husband was so busy he couldn't call. So I decided to call, and Skarlett took care of me, and without explaining much, she knew what I was talking about, and after a few minutes, she told me that she had already sent it to my husband’s email. I was impressed on how quickly she was able to provide a resolution. I am so grateful, knowing that they are honest people and that they will be there to help us. Thank you, Ed Santos, for your professionalism and honesty and for the excellent service team you have!! 100% recommended. Algo importante para mí es que hablan Español!!!"
"Hi Liz- That's awesome to hear! It's an honor that you're family is doing business with the Ed Santos State Farm agency. Thank you for your kind words. "
Santiago Guerrero - Coach
January 23, 2024
"Esta agencia no hace un buen trabajo. Inicialmente me ofrecieron un precio, tome la poliza a raiz de ese precio. A las 2 semanas me llamaraon del departamento de underwriting y mi poliza subio mas de $100 dolares. Cancele la poliza y de igual manera, a la semana me cobraron. Me dijeron que me iban a devolver el dinero en 15 dias habiles. Ya paso 1 mes y no me han regresado el dinero. Hoy hable con ellos y me dijeron que enviaron el cheque a la direccion equivocada. Que lo enviaran nuevamente y que tengo que esperar nuevamente otros 15 dias habiles.....muy mal servicio. Ahora estoy con Progressive pagando el 30% menos"
"Mr. Guerrero we apologize for the inconvenience and the experience that you had to go through with our agency. We strive for the best service and we felt that we disappointed you. Please accept our apologies and we are thankful for letting us know in order for us to rectified and solve the issue. As per your conversation yesterday with our Team Members, your request it's being taken care off, again we thank you for your patience and your cooperation. We wish you nothing but the best. If you have additional requests and or questions please do call me directly. 7036805500. Ed Santos. We appreciate your feedback! "
Kimberly Hale
January 18, 2024
"I have Home, Auto, & Business insurance with Ed santos @ State Farm. I work with Chyhita who is wonderful. Any questions or additional changes have been done quickly and professionally. I cannot brag enough about my experience."
"Ms. Hale- you are too kind, I can agree with you! She's amazing. Thank you so much for your feedback we really appreciate it as small business owner. Thank you. "
Olga Marquez
December 19, 2023
"Visite este lugar para tomar mi seguro. Y Edward Santos me dio solución rápido. Lo recomiendo al 100%. Una persona con don de servicio hacia la comunidad."
"Thank you so much. "
Ann Granger
October 5, 2023
"Ed and his team, especially Chyhita, made the entire process of getting a homeowner's and auto policy so incredibly easy!! Chyhita was responsive and knowledgeable. Call Ed Santos State Farm for your insurance needs!!!"
"Hi Mrs. Granger, thank you for choosing & doing business with our agency, I'm glad to hear it was an easy transition, so kind of you to provide us a positive feedback and thanks for vouching for us, welcome aboard and please do not hesitate to contact me directly. Thank you for putting your trust with your insurance protection needs with the Ed Santos State Farm agency!"
Melvin Requeno
September 17, 2023
"Thank you for your great service."
"Thank you Mr. Requeno for your business. "
Joshua Collins
September 1, 2023
"I was looking for extra life insurance to go along with my employer provided. the team was very helpful would recommend to anyone"
"Hi Mr. Collins- we are pleased to have you aboard, thank you for choosing our agency in attaining the most important insurance that you can have, life insurance. You're great to a good start! "
Aura Sorto
September 1, 2023
"Great service. I felt like a valued customer."
"Hello Ms. Sorto, thank you so much for the compliment & I'm glad you feel that way, we appreciate your business and we continue to value you as one of our client with State Farm. Thank you. "
Mita Kapaldo
August 31, 2023
"Ed Santos is a true professional. He and his team are pleasant, kind, courteous, helpful, and trustworthy. They are proficient at their job and they provide the best customer service to all their clients and prospective clients, they genuinely care. I would recommend them to anyone who is looking to protect their future, their family, home, and even their cars."
"Mrs. Kaplado- thank you for your kindness, we truly are blessed to have clients like yourself. Please do keep in mind that we are here to answer any of your questions. Thank you. "
Rita Glover
August 8, 2023
"As always I'm a very satisfied customer when it comes the services you provide. Your compassion, hard work, and dedication never goes unnoticed you guys rock!"
"Hello Ms. Glover- We thank you very much for your time to rate our insurance agency. We value you as a client and we appreciate your business. Please let me know if you have additional questions. Thank you."
Rita Glover
August 8, 2023
"As always I'm a very satisfied customer when it comes the services you provide. Your compassion, hard work, and dedication never goes unnoticed you guys rock!"
"Hello Ms. Glover- We thank you very much for your time to rate our insurance agency. We value you as a client and we appreciate your business. Please let me know if you have additional questions. Thank you."
Wilbert N King
May 25, 2023
"Chyhita and Sonika were very easy to work with and provided me with exactly what I wanted. I will not hesitate to recommend this agency or to do future work with them. Wilbert. King."
"Mr. King thank you so much for kind words, couldn't agree more. Thank you. "
Angelita Gonzalez
May 24, 2023
"Excelente customer service from Chy. She was soo prompt and kind, and she saved us $100 dollars from our current auto insurance with more benefits!"
"Hi Mrs. Gonzalez- I'm glad things are working out. Thank you for putting your trust with our agency, please know that we are one phone call away to answer any of your question, looking forward to be your agent for more years to come. "
Raquel Perez
May 9, 2023
"I was having issues with my Auto Loan Insurance and I since I work really closed to Mr. Santos location in Mapledale , I asked him About their Insurance Policy and they contact my husband right away with the details and we like the quote they presented to us so We decided to move forward and save some Money . Love 💕 their service and professionalism . Thanks Mr. Santos ."
"Hi Mrs. Perez- the pleasure is ours. I am glad that you are part of our clientele, and we appreciate you choosing our agency, my Team and I looking forward in servicing your accounts, thank you for your business. "
Angie Montes
May 8, 2023
"Great business with awesome reputation! 100% recommend this Agency. I am so grateful for the service that they have provided me Mr. Santos and Scarlet has been awesome I greatly appreciate them."
"Hi Ms. Montes- we appreciate your confirmation. We are glad to assist you when you need us. Please do not hesitate to call anytime. Thank you. "
Isabella Paniagua
April 26, 2023
"I was looking for life insurance for my husband and I called few companies but none of them returned my calls or emails and the receptionist was in bad mood they were so rude when I wanted to speak to an agent to get more information until I Google something near my house to go in person and I found Mr Santos on my list and his office it’s like 5 minutes away from my house. I decided to call before and that was the day everything change for Us he provided great services he is bilingual English/Spanish he went above and beyond to help me and my husband and offered me great quotes and great service I didn’t need to come to see him everything was done by phone and emails :) great communication and we ended up getting our life insurance and our automobiles covered as well. Staff Very professional thank you MR Ed Santos :) ⭐️⭐️⭐️⭐️⭐️"
"Mrs. Paniagua- the pleasure is on behalf of our agency! As a client, you are the most important asset to the company. I am glad to make you feel at ease; we are here to cover any needs and answer your questions. We are so happy that you called our office, looking forward meeting you folks in person soon and the entire family. Thank you again for selecting the Ed Santos State Farm agency. "