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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Henry Sanchez

March 12, 2025

5  out of  5
rating by Henry Sanchez
"Excellent customer service, very professional, and very reasonable prices for car insurance. Personally, Chyhita Portillo treated me very well. She is very kind and professional. I highly recommend her."
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Victoria Branch

March 8, 2025

5  out of  5
rating by Victoria Branch
"Sonika C was such a pleasure to work with. She's very knowledgeable and helpful! Such a delight to works with."
We responded:
"Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs and Yes, Sonika is wonderful to work with! Thank you"
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MegaTinyProductions

February 14, 2025

5  out of  5
rating by MegaTinyProductions
"I had a great experience with Sonika. She was very helpful and made everything simple to understand. The rate was great and all my questions were answered :)"
We responded:
"Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with Sonika's service at our State Farm office. If you ever have any questions or need assistance, we’re here to help!"
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Gabby Stokes

February 14, 2025

5  out of  5
rating by Gabby Stokes
"I got my questions addressed kindly and efficiently! When an answer wasn't known I was directed promptly to someone who could answer my questions. Fantastic and will definitely use again!"
We responded:
"Thank you, Gabby, for your review! My State Farm team and I are happy to be your good neighbor! We appreciate you! "
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Elias Portillo

February 7, 2025

5  out of  5
rating by Elias Portillo
"Highly professional and very caring team"
We responded:
"Thank you, Mr. Portillo, for your review! My State Farm team and I, are here to help, please do not hesitate to reach out to us. Thank you again! "
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Melvin Marenco

February 6, 2025

5  out of  5
rating by Melvin Marenco
"Quiero felicitar a la ajente de seguro Chyhita por buen trabajo y por su ayuda."
We responded:
"Muchas gracias Melvin por sus felicitaciones! Se le agradece por ser cliente de Ed Santos State Farm agency. Cualquier cosa que necesita, no dude en llamarnos. "
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Sky Net

February 6, 2025

1  out of  5
rating by Sky Net
"Claimed with no proof of injured or damaged"
We responded:
"Thank you for your feedback. We take all concerns seriously and strive to provide the best service possible. We would appreciate the opportunity to discuss your experience further to understand your concerns better. Please feel free to reach out to me directly at 703-680-5500. Your satisfaction is important to us, and we are here to help. Thank you (Ed Santos)"
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Nery Maldonado

January 6, 2025

5  out of  5
rating by Nery Maldonado
"Excelente servicio muy recomendable"
We responded:
"Muchas gracias, un placer de tenerte como nuestro cliente. "
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miles James

December 30, 2024

5  out of  5
rating by miles James
"Service here is 5 stars….I had a pleasure of working with Benlla and she helped me find the best plan that best suited my needs. her Professionalism and kindness was very much appreciative and made the process very easy I highly recommend Benlla, Ed Santos, and the rest of the team !"
We responded:
"Thank you Mr. Miles, couldn't agree more. We're thrilled to hear you had a great experience working with Benlla, she's wonderful! Looking forward to serving you again in the near future! "
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Sonia king

December 30, 2024

5  out of  5
rating by Sonia king
"The Ed Santos team are always efficient and helpful with whatever I need. You can trust them with your insurance needs."
We responded:
"We greatly appreciate your feedback! If you need anything please feel free to give us a call. "
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O Sorto

December 30, 2024

5  out of  5
rating by O Sorto
"The Edward Santos Agency provides excellent service. They are a professional and caring team. They explain policy options clearly and made the process easy. I highly recommend them for reliable and trustworthy insurance."
We responded:
"Thank you for your kind words! Your recommendation means a lot to us. We look forward working with you! "
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James Collins

December 30, 2024

5  out of  5
rating by James Collins
"Sonika helps me understand my policy and chyhita has been a great help with our life insurance polices. Great team overall!!"
We responded:
"Yes, Sonika is wonderful! Thank you for your kind words. We appreciate your positive feedback! "
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Wilbert N King

December 30, 2024

5  out of  5
rating by Wilbert N King
"Chyhita and Sonika were very easy to work with and provided me with exactly what I wanted. I will not hesitate to recommend this agency or to do future work with them. Sonika helped me to inderstand my bill and how my insurance workwd Wilbert. King."
We responded:
"Mr. King thank you so much for kind words, couldn't agree more. Thank you. "
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Nana Amaniampong

October 23, 2024

5  out of  5
rating by Nana Amaniampong
"Friendly environment and helpful staff made sure I understood everything that was involved and picked a plan that best suited me. Makayla was the employee that greeted me and introduced me to Ed, the agent. I wasn’t pressured and could tell their assistance was genuine. I’m very grateful for their support. Thank you."
We responded:
"Hello Mr. Amaniampong- Thank you so much for your kind words! I am excited to hear that you had a positive experience with our team member Makayla. Our goal is to provide you the best experience and supportive environment when dealing with our agency, therefore we appreciate your feedback. If you have any further questions, please feel free to contact us. Thank you! "
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Elba Tenas

October 22, 2024

5  out of  5
rating by Elba Tenas
"Son muy profesionales y amigables"
We responded:
"Senora Tenas- muchas gracias por tu comentario! Nos alegra saber que aprecias nuestro servicio. Trabajamos para vosotros como clientes para poder ofrecer el mejor servicio posible y tu reconocimiento significa muchos para nosotros. No dude en contactarnos si tiene alguna pregunta de sus polizas, es un placer de ayudarla! "
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Jnmizfire

October 18, 2024

5  out of  5
rating by Jnmizfire
"Got me a great rate Benlla was very helpful and insightful made the process very easy. great team!!!"
We responded:
"Thank you for the wonderful review! We're thrilled to hear that Benlla was able to assist you and make your experience go smoothly. Our team strives to provide the best experience possible for our customers and your feedback is means a lot to us. Thank you. "
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Black Rose

October 6, 2024

1  out of  5
rating by Black Rose
"They’re fraud people Don’t take any insurance from them I won’t share my experience here because they have my info"
We responded:
"Greetings Black Rose, thank you for taking the time to share your thoughts. We take these matters seriously and would like to address your concerns. However, we are unable to locate your name in our client records, which makes it difficult for us to investigate this matter further. We pride ourselves on providing excellent customer service and maintaining the trust of our clients. We would appreciate if you call us at 7036805500 so we can clarify any questions and work towards a resolution. We value your opinion and committed to addressing any issues promptly. Thank you for bringing this item to our attention and I look forward hearing from you. (Ed Santos). "
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Rebekah Lee

September 20, 2024

5  out of  5
rating by Rebekah Lee
"I recently had the pleasure of working with Ed Santos Statefarm, and I couldn't be more impressed with their service! From the moment I reached out for assistance, their team demonstrated a level of professionalism and dedication that is hard to come by these days. What truly stood out was their commitment to customer service. They followed up regularly to ensure I was satisfied and addressed any lingering concerns promptly. Even though I didn’t get my answer, they still followed up!! It’s rare to find an agency that genuinely cares about its clients, but Ed Santos Statefarm goes above and beyond. If you're looking for an insurance agency that combines expertise with excellent customer care, look no further than Ed Santos Statefarm. I wholeheartedly recommend them to anyone seeking reliable and trustworthy insurance solutions!"
We responded:
"Ms.Lee, we can't thank you enough for your feedback, we are glad to hear that agents like us still do exist. We appreciate your support as well as your business. Let me know if you have any other questions and will be glad to assist. "
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Rufino cruz

September 10, 2024

5  out of  5
rating by Rufino cruz
"Ed Santos and company are the best. They deliver what they promise. I was very pleased with the whole process and would highly recommend them."
We responded:
"Thank you Mr. Cruz for your kind words! Appreciate it you."
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James Lee

July 9, 2024

5  out of  5
rating by James Lee
"This agency really gave me the best value AND coverage for my daughter who is a new driver. We shopped around to other agencies but none were able or willing to match what this agency offered. Because of that, we also signed up for life and home insurance with him. Thanks Mr. Santos for looking out for me and my family."
We responded:
"Thank you Mr. Lee, we appreciate your business and we look forward working together with you. I'm glad you have the most important insurance with us, life insurance! "
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Maricel Gutiérrez

February 8, 2024

5  out of  5
rating by Maricel Gutiérrez
"I have been with this broker’s office for decades, and have always received top of the line service and reasonable quotes. I like dealing with a local office instead of a random and unknown representative. Thank you Chyhita for your prompt and thorough review of my needs and recent quotes."
We responded:
"Ms. Gutierrez, thank you so much for your kind review. We are one phone call away if you have any questions regarding your insurance needs. Thank you again. "
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Erendira Flores

January 26, 2024

5  out of  5
rating by Erendira Flores
"I am happy that this section where people can have a guide and be guided by means of sincere comments exists. In my experience with Ed Santos State Farm, I can say that they are very friendly, kind and efficient. I like that they speak spanish, and us “latinos” can have limitless information. Thank you Chy, Scarlet, and Sr Santos. Me alegra tener este medio donde las personas podemos tener una guía y guiarnos por medio de comentarios sinceros. En mi experiencia con aseguranza Ed Santos SF, puedo decir que son muy serviciales, amables y eficientes, me encanta que hablan español y los latinos podemos tener información sin límite. Gracias Chy, Scarlet y Sr Santos."
We responded:
"Que buen cliente que son ustedes! It's a pleasure 🙏 to work with your family. "
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Liz G3

January 24, 2024

5  out of  5
rating by Liz G3
"Mr. Ed Santos is great to work with! He's very knowledgeable and does an excellent job at explaining your coverage options and creating a policy that will best fit your needs. Mr. Ed Santos is honest and informative and does not try to upsell you or pressure you to decide like many other agents do. Also, I can always count on Skarlett, able to handle anything I throw at her with such ease and care. Skarlett, you are AWESOME!!!! When I needed proof to give the bank that one of the cars had insurance, to be honest, I didn't know what it was like because I was never involved in the insurance process, but my husband was so busy he couldn't call. So I decided to call, and Skarlett took care of me, and without explaining much, she knew what I was talking about, and after a few minutes, she told me that she had already sent it to my husband’s email. I was impressed on how quickly she was able to provide a resolution. I am so grateful, knowing that they are honest people and that they will be there to help us. Thank you, Ed Santos, for your professionalism and honesty and for the excellent service team you have!! 100% recommended. Algo importante para mí es que hablan Español!!!"
We responded:
"Hi Liz- That's awesome to hear! It's an honor that you're family is doing business with the Ed Santos State Farm agency. Thank you for your kind words. "
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Santiago Guerrero - Coach

January 23, 2024

1  out of  5
rating by Santiago Guerrero - Coach
"Esta agencia no hace un buen trabajo. Inicialmente me ofrecieron un precio, tome la poliza a raiz de ese precio. A las 2 semanas me llamaraon del departamento de underwriting y mi poliza subio mas de $100 dolares. Cancele la poliza y de igual manera, a la semana me cobraron. Me dijeron que me iban a devolver el dinero en 15 dias habiles. Ya paso 1 mes y no me han regresado el dinero. Hoy hable con ellos y me dijeron que enviaron el cheque a la direccion equivocada. Que lo enviaran nuevamente y que tengo que esperar nuevamente otros 15 dias habiles.....muy mal servicio. Ahora estoy con Progressive pagando el 30% menos"
We responded:
"Mr. Guerrero we apologize for the inconvenience and the experience that you had to go through with our agency. We strive for the best service and we felt that we disappointed you. Please accept our apologies and we are thankful for letting us know in order for us to rectified and solve the issue. As per your conversation yesterday with our Team Members, your request it's being taken care off, again we thank you for your patience and your cooperation. We wish you nothing but the best. If you have additional requests and or questions please do call me directly. 7036805500. Ed Santos. We appreciate your feedback! "
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Kimberly Hale

January 18, 2024

5  out of  5
rating by Kimberly Hale
"I have Home, Auto, & Business insurance with Ed santos @ State Farm. I work with Chyhita who is wonderful. Any questions or additional changes have been done quickly and professionally. I cannot brag enough about my experience."
We responded:
"Ms. Hale- you are too kind, I can agree with you! She's amazing. Thank you so much for your feedback we really appreciate it as small business owner. Thank you. "